Terms of service
TERMS OF USE AND PURCHASE
Introduction This document outlines the terms of use for https://vezme.com.mx, including the purchase of services and products. Please read our Cookie Policy and Privacy Policy before using this website. By using this website or placing an order through it, you agree to be bound by these terms and our Data Protection Policies. If you do not agree with all the Terms and Data Protection Policies, you should not use this website. These Terms may be updated, and it is your responsibility to review them periodically. The terms in effect at the time of each Contract or, in the absence of a Contract, at the time of use of the website will apply. If you have any questions related to this, you can contact us through the contact methods described on this website.
For international shipments, the applicable laws are those of Mexican territory. For international shipments, we are not responsible for customs and border duties; this cost will be the consumer's full responsibility.
Our Details The sale of items from Vezmé through this website is carried out under the name “Vezmé” by VZM Brand S.A.P.I. DE C.V., a Mexican company located at Av. México 195 No. 406, Col. Hipódromo, Cuauhtémoc, Mexico City, Mexico, C.P. 06100, R.F.C. VBR221116KH5. As applicable, the company will be referred to as “we” and/or “our.”
Your Data and Visits to the Website All information or personal data you provide on our website will be processed in accordance with the Data Protection Policies. By using this website, you consent to the processing of such information and data and declare that all information or data provided to us is accurate and corresponds to reality.
Use of Our Website By using this website and placing orders through it, you agree to:
- Use this website only for making legitimate queries, purchases of services or products, reading content, or placing valid orders.
- Not place any false or fraudulent orders. If it is reasonably considered that an order is of this nature, we are authorized to cancel it and inform the relevant authorities.
- Provide all necessary information for the use of our platforms, such as email address, postal address, and/or other contact details accurately and truthfully. You also consent that we may use this information to contact you if necessary (see our Privacy Policy). By placing an order through this website, you declare that you are over 18 years old and have the legal capacity to enter into contracts.
Availability of Service Currently, our products available on the website are shipped within the Mexican Republic, except for areas or zones where, due to difficulties in access, communications, or similar considerations, it is justified that the offer is not available.
How the Contract is Formed The contract will only be valid when we have the confirmation of shipment report for the product, whether by email, phone, or any other means of communication. Thus, there will be no contract until it is accepted by us, and all orders are subject to our approval. If, for any reason, your order has not yet been accepted and a charge has been made to your account, the amount will be refunded in full. We are not obliged to supply any other product that may have been part of the order until we confirm the shipment of the same in a Shipping Confirmation.
Availability of Products If due to force majeure or any other reason (e.g., supplies or no available stock), we will refund the full value of the order for the products that cannot be delivered. Vezmé will not be responsible in such cases, as we always seek the best solution to meet your needs.
Refusal to Process an Order We reserve the right to withdraw, change, remove, or modify any product from the website, material, or content of the same. Additionally, there may be exceptional circumstances that require us to refuse to process an order after sending the Order Confirmation. We reserve the right to do so at any time.
Delivery Our delivery time will depend on the region where you are located within the country. However, our average delivery time is 5 to 10 business days. For International shipping the delivery time is 7 to 14 business days. For all orders (services, purchased products) within the previous clauses, we will attempt to ship the order and the related products in each Shipping Confirmation before the delivery date specified in the Shipping Confirmation. If no delivery date is specified, the estimated time indicated when selecting the shipping method will apply, with a maximum period of 20 business days. In exceptional cases, the maximum delivery period will be 30 business days from the date of the Order Confirmation. However, delays may occur for various reasons, and Vezmé may extend this time based on circumstances without being obligated to meet these deadlines. Please note that we do not deliver to homes on Saturdays or Sundays.
International Purchases International purchases will be subject to Mexican territorial laws. For international shipments, we are not responsible for customs and border duties; this cost will be the consumer's full responsibility.
Inability to Deliver If for any reason it is impossible to deliver the order, it will be returned to our warehouse. We will make at least 2 delivery attempts for the product. We will also inform you that we attempted to deliver your order, but there was no one at the agreed delivery address to receive it. After these two attempts and if the order is not delivered for reasons not attributable to us, we will consider that you wish to withdraw from the Contract and will consider it terminated. As a result of the contract termination, we will refund the amount paid for such products as soon as possible and, in any case, within a maximum of 30 days from the date we consider the contract terminated. Please note that transportation costs resulting from the contract termination may incur additional costs, which we will be entitled to pass on to you.
Transmission of Risk to Ownership Ownership and, therefore, the risks of the products will be your responsibility from the moment of delivery.
Price and Payment All and any prices of the products on the website may change at any time due to internal decisions of the company regarding product management. However, all confirmed orders by Vezmé cannot be altered. Prices include VAT but exclude shipping costs, which will be added at the end of the purchase when we have the shipping address information. The shipping cost is 100% your responsibility, except in cases of promotions where Vezmé covers the shipping cost. If you are a registered user, you have a detailed record of all orders placed in the My Account section. You may use payment methods such as credit cards and other available options. Vezmé reserves the right to stop accepting or working with any mentioned payment methods. Additionally, you may pay all or part of your purchase with a gift card or coupon from Vezmé issued by VZM Brand S.A.P.I. de C.V. To minimize the risk of unauthorized access, your credit card details will be encrypted. Once we receive your order, we will preauthorize your card to ensure sufficient funds to complete the transaction. The charge to your card will be made when your order is confirmed. If your payment method is PayPal, the charge will be made when we confirm the order. By clicking "Authorize Payment," you confirm that the credit card is yours or that you are the legitimate holder of the gift card or credit card. Credit cards will be subject to checks and authorizations by the issuing entity, but if the entity does not authorize the payment, we will not be responsible for any delay, non-delivery, and we will not be able to formalize any Contract with you.
Guest Checkout This website also allows for purchases through the guest checkout functionality. In this purchase mode, only the essential data required to process your order will be requested. After completing the purchase process, you will be given the option to register as a user or continue as an unregistered user.
Value Added Tax In accordance with the Value Added Tax Law, the sale of goods in Mexico is considered a taxable activity for this tax. A sale is considered to occur in Mexico when the good is in the country when it is sent to the buyer, and when, without shipping, the material delivery of the good is made in the country by the seller. Considering this, orders will be subject to the general VAT rate, which is currently 16%.
Return Policy Right to Withdraw from the Contract:
Content and Exercise of the Right If you are contracting as a consumer and user, you have the right to withdraw from the Contract before the Shipping Confirmation, without the need to justify such withdrawal under the terms and procedure outlined in this section. If you wish to cancel after confirming the shipment, it will be treated as a return, and you must follow our return policy process.
To exercise the right of withdrawal, you must notify VZM Brand S.A.P.I. DE C.V., as applicable, through our contact methods on this website, of your decision to withdraw from the purchase through an unequivocal declaration. You will not have the right to withdraw from the Contract for the supply of any of the following products:
Personalized items.
Sealed goods for hygiene reasons that have been unsealed after delivery.
Socks.
Underwear.
Swimwear.
Hair items.
Accessories without their original packaging.
Altered or noticeably used or damaged garments due to use or any cause attributable to the customer.
Product that is not exactly the same as purchased and in the same condition.
Your right to withdraw from the purchase will apply exclusively to those items returned in the same condition as you received them. No refund will be made if the item has been used beyond mere opening, if items are not in the same condition as delivered, or if they have suffered any damage. You should be careful with the item(s) while in your possession. Please return the item using or including all its original packaging, instructions, and other accompanying documents. In any case, you must provide the electronic ticket you received attached to the Shipping Confirmation, which you can also find in your account on the website.
You can request the return on our website through a messenger in contacts or by email to "support@vezmeclothing.com," and the return of the goods must occur before the expiration of the 14 business days following the receipt of the product. To create a better experience for our customers, we are responsible for the cost of return shipping.
Product Assessment and Refund
In case of return of the garments (order), they will undergo an evaluation to determine if they are in the same condition as received. After the analysis, we will notify you whether you are entitled to a refund of the requested return value. We commit to processing the return within up to 30 calendar days from the confirmation that the refund proceeds. Additionally, it is important to consider the bank processing times on the card. You will incur no cost as a result of the refund, except if you did not proceed with the return according to any of the options provided in the previous clauses.
Withdrawal from Purchase Due to Defects or Hidden Flaws
Content of the Right
In addition to the right of withdrawal granted, VZM BRAND S.A.P.I DE C.V., in its capacity, grants consumers a right of withdrawal due to defects or hidden flaws under the terms and procedure specified in this section. This right entails our commitment to accept the exchange or return of your products within the first 90 days from the date you or a third party acquired the material possession of the goods at the agreed delivery address, other than the carrier, or if the goods making up your order are delivered separately, within 90 calendar days from the day you or a third party at the agreed delivery address, other than the carrier, acquired material possession of the last of those goods, when such goods present defects or hidden flaws that make them unsuitable for the uses to which they are ordinarily intended or diminish their quality or usability or do not provide the safety that, given their nature, is normally expected of them and their reasonable use. Your right to withdraw from the Contract will apply exclusively to those products returned in the same condition as you received them except for the defect or hidden flaw present. Please return the item using or including all its original packaging, labels, instructions, and other accompanying documents.
16.2.2 Exercise of the Right
In cases where you consider that the product does not conform to the Contract due to defects or hidden flaws, you must contact us immediately and, at the latest, within the 90-day period mentioned in section 16.2.1 above, through our contact channels on this website providing the product details as well as the damage or hidden flaw it suffers.
16.2.3 Product Return and Exchanges
For international purchases, returns and associated costs are the responsibility of the consumer.
As part of exercising the right, you must proceed with the return or exchange of the product. You can request the return on our website through the courier process or by sending an email to "support@vezmeclothing.com". Once the return process is confirmed, you will be sending the product to the offices or branches of the company we will indicate, without undue delay. The return should be made as soon as possible and, at the latest, within ten days of the return request. We inform you that the return costs will be the customer's responsibility.
16.2.4 Product Assessment and, if applicable, Refund or Replacement
We will examine the condition of the product and the existence of the defect or hidden flaw. After examining the item, we will inform you whether you are entitled to a refund of the amounts paid. The refund will be made as soon as possible and, in any case, within 30 days from the date we send you an email confirming that the refund or replacement of the non-conforming item is approved. The refund will always be made using the same payment method you used to pay for the purchase, provided that if you choose the courier return option, the amount mentioned in the previous section will be deducted. Amounts paid for products returned due to a defect or flaw, when it actually exists, will be refunded in full, including the delivery costs incurred to deliver the item. If you have any questions, you can contact us through our contact channels on this website.
RESPONSIBILITY AND DISCLAIMER
Unless expressly provided otherwise in these Terms, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of such product. However, our liability is not excluded or limited in any matter where it would be illegal or unlawful to exclude, limit or attempt to exclude or limit our liability. Notwithstanding the foregoing and to the extent legally permitted, and unless otherwise provided in these Terms, we will not accept any liability for the following losses, regardless of their origin: i. loss of income or sales; ii. loss of business; iii. loss of profit or loss of contracts; iv. loss of anticipated savings; v. loss of data; vi. damages; and vii. loss of management or office time. Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless expressly stated otherwise. All product descriptions, information, and materials on this website are provided "as is" and without express or implied warranties except those legally established. In this sense, if you contract as a consumer and user, we are obliged to deliver items that conform to the Contract, responding to you for any non-conformity that exists at the time of delivery of the product. Products are deemed to conform to the Contract provided that (i) they conform to the description made by us and possess the qualities we presented on this website, (ii) they are fit for the uses to which products of the same type are ordinarily intended, and (iii) they present the quality and performance usually expected of a product of the same type. To the extent permitted by law, we exclude all warranties, except those that cannot be legitimately excluded with respect to consumers and users. The products we sell, especially handcrafted products, may often exhibit the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in veins, texture, knots, and color, will not be considered defects or flaws. On the contrary, their presence should be expected and appreciated. We only select products of the highest quality, but natural characteristics are inevitable and must be accepted as part of the individual appearance of the product. The provisions of this clause will not affect your rights as a consumer and user, nor your right to withdraw from the Contract.
INTELLECTUAL PROPERTY
You acknowledge and agree that all copyrights, trademarks, and other intellectual property rights in the materials or content provided as part of the website are owned by us or those who granted us a license for their use. You may only use such material in the manner expressly authorized by us or those who granted us a license for its use. This does not prevent you from using this website to the extent necessary to copy information about your order or contact details.
VIRUSES, HACKING, AND OTHER CYBER ATTACKS
You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs, or any other technologically harmful or damaging programs or material. You must not attempt to gain unauthorized access to this website, the server on which the website is stored, or any server, computer, or database connected to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack and/or any other cyber attacks. Breach of this clause could result in violations under applicable law. We will report any breach of such regulations to the competent authorities and cooperate with them to identify the attacker. Furthermore, in the event of a breach of this clause, you will immediately cease to be authorized to use this website. We will not be liable for any damage or loss resulting from a denial-of-service attack, virus, or any other program or material that is technologically harmful or damaging to your computer, equipment, data, or materials as a result of using this website or downloading content from it or to which it redirects.
LINKS FROM OUR WEBSITE
If our website contains links to other websites and materials of third parties, such links are provided for your information only, over which we have no control. Therefore, we accept no responsibility for any damage, harm, or loss resulting from their use.
WRITTEN COMMUNICATIONS. Applicable law requires that some of the information or communications we send you be in writing. By using this website, you agree that most of these communications with us will be electronic. We will contact you by email or SMS, or we will provide information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notifications, information, and other communications sent to you electronically meet the legal requirements to be in writing. This condition will not affect your legally recognized rights.
NOTIFICATIONS. Notifications you send to us should preferably be sent through our contact methods on this website. In accordance with the "WRITTEN COMMUNICATIONS" clause above and unless stated otherwise, we may send communications either to your email address or to the postal address you provided when placing an order. Notifications will be deemed received and properly made as soon as they are posted on our website, 24 hours after an email has been sent, or three days after the date of mailing any letter. To prove that a notification has been made, it is sufficient to show, in the case of a letter, that it had the correct address, was properly stamped, and was duly delivered to the postal service or a mailbox, and in the case of an email, that it was sent to the email address specified by the consumer.
TRANSFER OF RIGHTS AND OBLIGATIONS. The Contract is binding on you and us, as well as our respective successors, assigns, and heirs. You may not transfer, assign, encumber, or otherwise transfer a Contract or any rights or obligations arising from it without our prior written consent. VZM BRAND S.A.P.I DE C.V. may, as appropriate, transfer, assign, encumber, subcontract, or otherwise transfer a Contract or any rights or obligations arising from it, at any time during the term of the Contract. To avoid any doubt, such transfers, assignments, encumbrances, or other transfers will not affect any rights you, as a consumer, have recognized by law, nor will they nullify, reduce, or limit any warranties, express or implied, that we may have provided.
EVENTS BEYOND OUR CONTROL. We will not be liable for any breach or delay in the performance of any of our obligations under a Contract that is caused by events beyond our reasonable control ("Force Majeure"). Force Majeure includes any act, event, lack of exercise, omission, or accident that is beyond our reasonable control and includes, among other things: i. Strikes, lockouts, or other industrial action. ii. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation for war. iii. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. iv. Inability to use public or private transport, including trains, ships, airplanes, motor vehicles, or other means of transport. v. Theft of goods. vi. Roadblocks or other communication disruptions. vii. Inability to use public or private telecommunications systems. viii. Acts, decrees, legislation, regulations, or restrictions imposed by any government or public authority. ix. Strikes, failures, or accidents in maritime or inland transport, postal services, or any other type of transport. Our obligations under Contracts will be suspended during the period in which the Force Majeure continues, and we will have an extension of the time to fulfill these obligations for a period equal to the duration of the Force Majeure. We will use all reasonable efforts to end the Force Majeure or to find a solution that allows us to fulfill our obligations under the Contract despite the Force Majeure.
WAIVER. Our failure to enforce strict performance by you of any of the obligations assumed under a Contract or these Conditions, or our failure to exercise any rights or actions that we may have under the Contract or Conditions, will not constitute a waiver or limitation of such rights or actions nor will it exempt you from fulfilling such obligations. No waiver by us of a specific right or action will constitute a waiver of other rights or actions arising from the Contract or Conditions. No waiver by us of any of these Conditions or of the rights or actions arising from the Contract will be effective unless expressly stated as a waiver and formalized and communicated to you in writing in accordance with the Notifications section above.
PARTIAL INVALIDITY. If any of these Conditions or any provision of a Contract are declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in effect and will not be affected by such declaration of nullity.
ENTIRE AGREEMENT. These Conditions and any document expressly referred to in them constitute the entire agreement between you and VZM BRAND S.A.P.I DE C.V., as applicable, regarding the brand of the product you purchased and related to the subject matter of these Conditions, and replace any previous agreement, promise, or understanding between you and VZM BRAND S.A.P.I DE C.V., whether verbal, written, or otherwise. You and VZM BRAND S.A.P.I DE C.V., as applicable, acknowledge having agreed to the Contract without relying on any statement or promise made by the other party or inferred from any statement or writing during negotiations between the parties prior to the Contract, except as expressly mentioned in these Conditions. Neither you nor VZM BRAND S.A.P.I DE C.V., as applicable, will have any recourse against any uncertain statements made by the other party, whether verbal or written, before the Contract date (except where such uncertain statements were made fraudulently), and the only recourse available to the other party will be for breach of contract in accordance with these Conditions.
OUR RIGHT TO MODIFY THESE CONDITIONS. We have the right to review and amend these Conditions at any time. You will be subject to the policies and Conditions in force at the time you use this website or place each order, unless we are required by law or government authorities to make changes retroactively to such policies, Conditions, or Privacy Statement, in which case, the changes will also affect any orders you may have placed previously.
APPLICABLE LAW AND JURISDICTION. The use of our website and the purchase contracts of products through this website will be governed by Mexican law. Any dispute arising out of or related to the use of the website or such contracts will be submitted to the jurisdiction of the courts of Mexico City, expressly waiving any other jurisdiction that may correspond to them by reason of their present or future addresses or any other cause. If you are contracting as a consumer, nothing in this clause will affect the rights you have as such under applicable law.
